About Jane
Good tools begin with respect for the work.
My work connects hospitality operations, product strategy, and software. The starting point is always the same: understand what people need to get through a real day.
Hospitality is
a good teacher.
Service depends on small details being understood and carried through. An order changes. A team hands over a shift. A guest needs something that does not fit the usual pattern.
Software should support that judgment. It should reduce friction without flattening the human experience or asking people to organize their work around the tool.
Ownership should
be practical.
Through swiftlabs.xyz, I’m exploring what it takes for people and small businesses to keep control of their digital lives: usable data, an identity they can retain, and the freedom to change who provides or maintains their tools.
That also means planning for things to go wrong. Recovery should be understandable. Help from an agent should come with clear permissions and explanations. A useful tool should leave room for a person to take over.
These are design commitments and questions to test. The restaurant experiment is the first place I’m putting them to work.
See the current explorationStart with the workflow.
If you’re thinking about the same questions, I’d like to hear what your day asks of your tools.
Get in touch